Accessibility Statement

1. Our Commitment to Accessibility

VNet Technologies is committed to ensuring that our website is accessible to all users, including people with disabilities. We believe that everyone deserves equal access to information and services, and we continually work to improve the accessibility and usability of our online presence.

We strive to provide a positive experience for all visitors, regardless of the technology or assistive tools they use to access our website. Accessibility is an ongoing priority, and we welcome feedback from users to help us identify areas for improvement.

2. Standards We Follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Our accessibility efforts are guided by four core principles: content must be Perceivable (information and user interface components must be presentable to users in ways they can perceive), Operable (user interface components and navigation must be operable), Understandable (information and the operation of the user interface must be understandable), and Robust (content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies).

3. Measures We Have Taken

To support accessibility, we have taken the following measures across our website: we use semantic HTML elements to provide meaningful structure; we include descriptive alternative text for images; we ensure sufficient colour contrast between text and background elements; we design interactive elements to be keyboard-navigable; and we use ARIA labels and roles where appropriate to support screen readers.

Our website is designed to be responsive and functional across a range of devices and screen sizes, including mobile phones, tablets, and desktop computers. We test our pages across modern browsers and aim to support the most widely used assistive technologies.

4. Known Limitations

While we strive to meet WCAG 2.1 Level AA standards across our website, we acknowledge that some areas may not yet fully conform. Known limitations include: certain embedded third-party content such as forms and maps may not fully meet our accessibility standards, as these are provided by external services outside our direct control; some older PDF documents or downloadable files may not be fully accessible to screen readers; and some video content may not yet include captions or audio descriptions.

We are actively working to address these limitations and improve accessibility across all areas of our website. If you encounter a specific barrier that is not listed here, please let us know so we can prioritise a fix.

5. Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies: screen readers such as NVDA, JAWS, and VoiceOver; keyboard-only navigation; browser zoom and text resizing tools; and high-contrast display modes. We recommend using an up-to-date browser for the best accessible experience.

6. Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience any barriers to access, have difficulty using any part of our site, or would like to request content in an alternative format, please contact us at [email protected].

When contacting us, please describe the specific page or feature you were trying to use, the assistive technology or browser you were using, and the nature of the difficulty you encountered. We aim to respond to accessibility feedback within five (5) business days and will work with you to provide the information or service you need through an alternative means if required.

7. Enforcement and Escalation

If you are not satisfied with our response to your accessibility concern, you may escalate your complaint to the relevant national authority or disability rights body in your jurisdiction. We are committed to resolving accessibility issues in good faith and in a timely manner.

8. Ongoing Improvement

Accessibility is not a one-time effort but an ongoing commitment. We regularly review our website against WCAG 2.1 Level AA criteria, incorporate accessibility considerations into new features and content, and provide guidance to our team on accessible design and development practices.

This statement was last reviewed and updated in October 2026. We will continue to update it as we make improvements to our website and as accessibility standards evolve.